Customer Pledge

Saqqara is committed to providing the best customer support because we believe that our customers deserve nothing but the best. We understand that banking can be complex and confusing, and our customers may have questions or concerns that need to be addressed promptly and effectively. That's why we have made it a priority to invest in a knowledgeable and well-trained team.

By providing excellent customer support, we hope to build strong and lasting relationships with our customers and earn their trust and loyalty. At Saqqara we recognize that our customers are the foundation of our business, and we are dedicated to delivering a superior customer experience every time they interact with us.

Infographic showing the five principles of the Saqqara Customer pledge: Availability, Flexibility, Knowledge, Empathy, and Responsiveness.

1% Pledge

At Saqqara, we understand that technology has the power to shape the future and impact communities in meaningful ways. That is why we are committed to using this power for good, and we take our responsibility to the communities we serve very seriously. As part of this commitment, we pledge to donate 1% of our annual profits to charitable organizations. Our commitment to the 1% pledge is a symbol of our dedication to making a positive impact and giving back to the communities we serve. We believe that by working together with like-minded organizations and individuals, we can create a brighter future for all.


Our customers will appreciate quick and easy access to service and support, which can include in-person, video, chat, phone support, email, or social media.


Responding promptly to customer inquiries, concerns, and complaints demonstrates that we value their time and take their issues seriously.


Showing understanding and compassion for customers' needs and feelings can help to build trust and loyalty.


Having well-trained staff who can accurately answer questions, solve problems, and provide relevant information can help to enhance the customer experience.


Being willing to accommodate customers' individual needs and preferences, such as offering alternative solutions, can help to establish a positive and lasting relationship.